Leads not replying on WhatsApp? How to follow up so they buy
In this article 4 parts
Speed beats everything
Five minutes after the form, they remember you. Five hours later, they've spoken to three competitors and your cousin's friend. Set up an instant reply.
A first message that works
"Hi Aman, thanks for asking about the 3 BHK. Here's the price sheet. Can we call you at 6pm today, or is tomorrow morning better?"
Name, what they asked for, something useful, one simple question.
A follow-up rhythm
- Day 0: instant reply, then a call
- Day 1: a useful nudge (a photo, a short video, an answer to a common doubt)
- Day 3: a slot ("Two site-visit slots left on Saturday")
- Day 7: a polite check-in
Please don't
Send ten forwarded images. Write "Dear Sir/Madam". Keep messaging someone who said no. That's not follow-up, that's a restraining order waiting to happen.
Quick questions
Should I call or message first?
Message instantly, then call within the hour. People pick up more readily when they know who is calling.
How many follow-ups is too many?
Three or four over a week or two, if each one is useful. Stop when someone says no.
Stuck on this?
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